Share Concerns. Ask Questions. Stay Informed.
We encourage community members to ask questions, share concerns or complaints, and request any information they may need. We are committed to responding promptly, thoroughly reviewing all complaints, providing remedies when appropriate, and engaging in all interactions with respect and good faith. Our Community Information and Grievance Line is available 24 hours a day, 7 days a week.
Local voices matter - we want to hear from you.
You can reach us by phone, email or physical mail.
Call
Community Information and Grievance Line:
Available 24 hours a day, 7 days a week in English or Spanish.
Freeport-McMoRan Community Development
4340 E. Cotton Center Blvd., Suite 110
Phoenix, AZ 85040
Our Aim.
Our aim is to ensure every question and concern receives a fair and timely response.
When you submit a grievance
When grievances are received they are sent to the relevant internal team for review. Confirmation that a grievance has been received will be communicated with the community member within two business days of receipt. We work to resolve every grievance within 30 days unless there are unique circumstances that require additional time.
Download materials for sharing about our grievance process here.
Our Process In Detail
We manage community grievances and inquiries through a transparent and consistent approach:
1. Receipt
We receive your question, concern, or grievance by phone, email, or mail. The more detail you provide, the better we can investigate. Anonymous submissions are also accepted.
2. Confirmation
We confirm receipt within 2 business days.
3. Review
Our internal experts review your message and work with the relevant department to understand and address it.
4. Response
We provide a formal response by phone, email, or mail. To receive a reply, please include your preferred contact information (phone, email, or mailing address).